khelaghor aff Terms and Conditions

Table of Contents

Contents of This Document

These terms and conditions ("Terms") apply to the khelaghor aff platform and all its associated services. "Platform" refers to the khelaghoraff.cam website, mobile application and all related digital services. "User" or "Member" refers to any person who has registered with khelaghor aff or is using the platform.

1.1 Acceptance of Terms

By accessing, registering on or using any service of the khelaghor aff platform, a user is considered to have fully accepted these Terms. Using the platform without reading or understanding these Terms is done at the user's own risk.

1.2 Relationship with Other Policies

Alongside these Terms, our Privacy Policy and responsible gaming rules also apply. In the event of any conflict, these Terms shall take precedence.

To register with khelaghor aff, a user must meet specific eligibility requirements. If these requirements are not met, no account may be opened, and khelaghor aff reserves the right to cancel any existing account.

2.1 Eligibility to Register

• The registrant must be at least 21 (twenty-one) years of age.
• The registrant must be a resident of Bangladesh.
• All information provided at the time of registration must be true, accurate and complete.
• Each person may open only one account. Multiple accounts in the same person's name are prohibited.
• Each member of a household may open a separate account; however, an unusually high number of accounts created from the same device or IP address may be subject to verification.

2.2 Information Required for Registration

At the time of registration, the correct full name, date of birth, mobile number and an active email address must be provided. To change any information after registration, the support team must be contacted and proof of identity may need to be submitted.

2.3 Single Use of Account

Each account is for the personal use of the registered individual only. Managing anyone's account on behalf of or as a representative of a third party is strictly prohibited.

khelaghor aff does not allow anyone under the age of 21 to use the platform. This restriction is strictly enforced and identity verification may be requested at any time.

3.1 KYC Verification Process

In the interest of security and fraud prevention, khelaghor aff may verify a user's identity at any time. In such cases, a digital copy of a national ID card, passport or birth registration certificate may be requested.

3.2 Consequences of Non-Verification

If identity verification is not completed within the specified time, transactions on the account may be temporarily suspended. Once verification is complete, normal service will resume.

The responsibility for keeping an account secure rests primarily with the user. khelaghor aff will never ask for a password or OTP by phone or message.

4.1 Password Protection

• Use a strong password — a combination of at least 8 characters, including uppercase and lowercase letters, numbers and special characters.
• Do not share your password with anyone.
• Changing your password regularly is a good practice.
• If you notice any suspicious activity, notify the support team immediately.

4.2 Unauthorised Use of Account

If unauthorised access to an account occurs, khelaghor aff must be notified immediately. The user will be responsible for any transactions that took place before the notification was made.

Financial transactions on khelaghor aff are handled entirely through Bangladeshi payment methods. All transactions are completed in Bangladeshi Taka (৳).

5.1 Deposit Rules

• Minimum deposit: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks).
• Deposits must be made only from a payment account registered in the user's own name.
• Depositing funds from a third-party account or an unknown source is strictly prohibited.

5.2 Withdrawal Rules

• Minimum withdrawal: ৳1,000.
• Withdrawals may only be made through the same method used for the deposit.
• Withdrawal processing generally takes between 15 minutes and 2 hours.
• Account verification must be completed before a withdrawal can be made.
• To withdraw winnings earned from a bonus, the wagering requirement must be met.

5.3 Transaction Integrity

If any unusual or suspicious transaction is identified, khelaghor aff reserves the right to hold the relevant balance and request an explanation until an investigation is complete.

Bonuses and promotional offers from khelaghor aff are provided under specific conditions. Accepting a bonus means fully accepting the associated terms.

6.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw the bonus, the bonus amount must be wagered 20 times.

Example: A deposit of ৳1,000 gives a ৳2,000 bonus, making a total balance of ৳3,000. To withdraw the bonus, ৳2,000 × 20 = ৳40,000 must be wagered.

6.2 General Bonus Terms

• A bonus may only be used on the holder's own account and cannot be transferred to anyone else.
• More than one bonus cannot be active at the same time unless specifically permitted.
• A bonus offer may apply only to specific games or game categories.
• If the bonus offer conditions are not met, the bonus and any winnings earned from it will be cancelled.

6.3 VIP Cashback

khelaghor aff's VIP programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Cashback is awarded on the net weekly loss. For example, if a Gold member's weekly net loss is ৳20,000, they receive ৳20,000 × 0.9% = ৳180 in cashback.

All gaming activity on the khelaghor aff platform is operated through the software of verified and accredited game providers. The outcome of every game is determined by a Random Number Generator (RNG).

7.1 Betting and Gaming Rules

• Once a bet is finalised, it cannot be changed or cancelled.
• If a result remains undetermined due to a technical error, the relevant bet will be cancelled and the stake returned.
• If an event is cancelled in sports betting, the stake will be refunded.
• RTP information shown for any game is based on a historical average — it is not a guarantee of any outcome.

7.2 Technical Issues

If a game is interrupted mid-way due to a server outage, disconnection or any other technical issue, khelaghor aff will review the system logs to reach a decision. That decision will be considered final.

The activities listed below are strictly prohibited on the khelaghor aff platform. Violating any one of them will result in the permanent closure of the account.

8.1 Fraud and Deception

• Opening an account using a false identity or forged documents.
• Creating multiple accounts to take advantage of bonuses.
• Exploiting vulnerabilities or bugs in gaming software.
• Placing bets using automated bots or any other software.

8.2 Anti-Money Laundering Policy

khelaghor aff is committed to preventing money laundering. If an unusual transaction pattern is observed on any account, an investigation will be conducted and the relevant authorities will be notified if necessary.

8.3 Other Prohibited Activities

• Manipulating any game or colluding with other players.
• Attempting to hack any part of the platform.
• Harassing or deceiving other users.

khelaghor aff believes that gaming is a form of entertainment — it should not be treated as a source of income. Following our responsible gaming guidelines is important for every user.

9.1 Self-Control Tools

khelaghor aff provides users with various tools to help manage their gaming habits — including setting deposit limits, loss limits, session time limits, and the option to take a temporary break or permanently close their account.

9.2 Protection of Minors

No one under the age of 21 may use this platform. Account holders are responsible for ensuring that underage members of their household cannot access the account.

9.3 Support & Guidance

If any user feels that gaming is having a negative effect on their daily life, they can contact our support team directly. khelaghor aff provides support in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

khelaghor aff places the highest importance on protecting users' personal information. Full details on how data is collected, stored, and used can be found on our separate Privacy Policy page.

10.1 Purpose of Data Use

• Account management and identity verification.
• Transaction processing and ensuring financial security.
• Providing customer support.
• Improving the platform and creating a personalised experience.

10.2 Sharing Data with Third Parties

Users' personal data is never sold under any circumstances. Data may only be shared with partners necessary for service delivery (payment processors, technology providers) and where required by legal obligation.

khelaghor aff reserves the right to suspend or close any account under any circumstances. Likewise, users may also close their own account at their discretion.

11.1 Closure by khelaghor aff

An account may be suspended or permanently closed for any of the following reasons:

• Violation of any clause of these Terms and Conditions.
• Providing false information or evidence of fraud.
• Long-term inactive account (more than 12 months).
• Due to legal or regulatory requirements.

11.2 Closure by the User

To close your account at any time, contact the support team. Before the account is closed, you will be given the opportunity to withdraw any remaining balance, provided no terms have been violated.

khelaghor aff always strives to keep its platform and services running. However, in certain situations the company's liability is limited.

12.1 Limited Liability

• khelaghor aff is not liable for any loss caused by technical faults, server outages, or internet connectivity issues.
• khelaghor aff is not liable for unauthorised access to an account resulting from the user's own negligence or sharing of their password.
• The company does not accept liability for service disruptions caused by external factors (power outages, natural disasters, cyberattacks).

12.2 Limit on Recovery of Damages

In the case of any verified fault, khelaghor aff's liability shall be limited to a maximum of the value of the transaction to which the fault relates.

khelaghor aff reserves the right to amend, change, or update these Terms and Conditions at any time. Users will be notified as far in advance as possible before any changes take effect.

13.1 Notice of Changes

For significant changes, a notification will be sent to the user's registered email or mobile number. The "Last Updated" date at the top of this page will always be kept current.

13.2 Acceptance of Changes

Continued use of the platform after changes have been published will be considered acceptance of the new Terms and Conditions. If you do not agree to the new terms, you may request to close your account.

If you have any questions about these Terms and Conditions or wish to raise a complaint, please contact the khelaghor aff support team.

14.1 Complaints Process

Any dispute or complaint must first be raised with the khelaghor aff support team. The support team will attempt to resolve the issue through discussion. If the issue is not resolved, there is the option for review at a higher level.

14.2 Support Channels

• Live Chat: 24/7 — chat directly from any page on the site.
• Email: [email protected]
• Support is available in both Bengali and English.