khelaghor aff Privacy Policy
Your personal information is important to us. This policy explains in detail how khelaghor aff collects information, why it does so, and how securely it is kept.
This privacy policy ("Policy") applies to users of the khelaghor aff platform and its associated services ("Services"). By registering on khelaghor aff or using the Services, you are considered to have agreed to the terms of this Policy. To learn about our full terms of service, please read the Terms and Conditions page.
We believe data protection is not just a legal obligation — it is our ethical commitment to users. khelaghor aff always strives to maintain the highest security standards so you can use our platform with confidence.
What Information We Collect
khelaghor aff collects various types of information from you, coming mainly from two sources — what you provide directly and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Bank account or mobile wallet details (for bKash, Nagad, Rocket, or bank transfers)
- Login credentials (username and encrypted password)
1.2 Automatically Collected Information
The following information is collected automatically while you use the Services:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Session log data — login times, game history, and transaction records
- Information collected from cookies and similar tracking technologies
- Referral source and the path taken to reach the site
1.3 Information Received from Third Parties
For the purposes of fraud prevention and identity verification, we may occasionally receive limited information from trusted third-party services. This information is used solely for the verification process and is not used for any commercial purpose.
Purpose of Using Information
khelaghor aff uses your personal information only for tasks necessary to operate the Services. Each purpose is clearly stated below:
2.1 Account and Service Management
- Completing the account registration and verification process
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfers
- Monitoring fulfilment of bonus and promotion conditions
- Providing VIP membership and cashback benefits
2.2 Security and Compliance
- Preventing unauthorised access to accounts
- Detecting and preventing fraudulent activity
- Age verification — only persons aged 21 or above may use the Services
- Ensuring compliance with responsible gambling policies
2.3 Communication and Support
- Providing 24/7 customer support via live chat and email
- Sending important account-related notifications
- Informing you about promotional offers, subject to your consent
2.4 Service Improvement
We analyse overall usage patterns to improve the functionality and usability of the platform. This analysis is always carried out in aggregated and anonymised form — never in a personally identifiable way.
Data Storage and Security
khelaghor aff uses industry-standard technology to protect your information. Our security framework has multiple layers of protection.
3.1 Encryption and Secure Connections
All data is transmitted encrypted using SSL (Secure Socket Layer) technology. You can confirm the connection is secure by looking for the padlock icon and "https://" in your browser. Passwords are never stored in plain text — they are secured with strong hashing algorithms.
3.2 Access Control
Your personal information can only be accessed by staff who need it to perform their duties. All staff are bound by strict confidentiality agreements and are trained in data protection.
3.3 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, transaction records and identity verification information must be kept for a specified period as part of legal requirements.
3.4 Server Security
Our servers are monitored through regular security audits, firewall protection, and intrusion detection systems. Data backups are taken regularly and a disaster recovery plan is in place.
Sharing Information with Third Parties
khelaghor aff never sells your personal information to third parties. However, information may be shared in certain specific situations necessary for operating the Services:
4.1 Service Provider Partners
Only the necessary information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. These partners have their own data protection policies and are required to meet our data protection standards.
4.2 Legal Obligations
Information may be provided to law enforcement agencies in response to a court order, government directive, or other legal requirement. In such situations, we will attempt to notify you to the extent possible, unless prohibited by law.
4.3 Business Transfers
If the company undergoes a structural change (such as an acquisition or merger), your information may be transferred to the new entity. In that case, we will notify you in advance and the protections of this privacy policy will continue to apply.
4.4 Anonymised Analytics Data
Anonymised data may be shared with analytics partners for the purpose of aggregate statistics and research. No individual can be identified from this data.
Cookies and Tracking Technologies
khelaghor aff uses cookies and similar technologies to keep the platform running smoothly. Without them, many features will not work properly.
5.1 Types of Cookies
- Essential Cookies: For maintaining login sessions, security verification, and form protection. Disabling these will make the Services unusable.
- Functional Cookies: For remembering your preferences — such as language selection and display settings.
- Analytical Cookies: For understanding platform usage — which pages are visited most, where issues occur, and so on.
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect the core functionality of the Services. Most modern browsers include detailed guidance on managing cookies.
5.3 Local Storage
The browser's local storage may be used to improve application functionality. This data remains only on your device and is not sent to the server.
Your Rights and Controls
As a khelaghor aff user, you have the right to control your own information. We are committed to respecting these rights.
6.1 Right to Access Information
You may request to view the information held in your account at any time. We will provide a copy of your information within a reasonable time.
6.2 Right to Correct Information
If your account contains incorrect or outdated information, please contact our support team. Information will be updated after proper verification.
6.3 Right to Stop Marketing Communications
If you do not wish to receive promotional messages, you can let our support team know at any time. Important account-related notifications cannot be turned off, as they are an essential part of the Services.
6.4 Right to Close Your Account
You may request to close your account at any time. As part of our responsible gambling policy, we also offer self-exclusion and time-limit options — visit our Responsible Gaming section for details. Even after an account is closed, some information is retained for a set period due to legal obligations.
Protection of Minors
khelaghor aff strictly prohibits use of its Services by anyone under 21 years of age. We never knowingly collect any information from minors.
Age is verified at the time of registration and identity documents may be requested in suspicious cases. If it becomes known that an account holder is under 21, that account will be suspended immediately and the relevant information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
International Data Transfers
In some cases, your information may be processed or stored on servers outside Bangladesh. In such situations, we ensure that adequate data protection measures are in place in the destination country.
For international data transfers, we use contractual safeguards and industry-standard security protocols. The security of your information is our highest priority in all circumstances.
Policy Changes
khelaghor aff reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in advance at your registered email or mobile number.
An updated policy takes effect from the date of publication, which will be noted in the "Last Updated" section at the top of the page. Continued use of the Services after a change is considered acceptance of the new policy.
To learn more about the overall terms of our Services and user rights, read the About Us page, where the company's core principles and objectives are set out in detail.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24 hours a day, seven days a week in Bangla and English.
- Live Chat: Contact us directly via live chat on the platform — you will typically receive a response within a few minutes
- Email: [email protected]
For complaints relating to data protection, we will aim to provide a written response as soon as possible and within a maximum of 30 business days. For general questions, answers to many topics can be found in our Frequently Asked Questions section.